HOW SAFE IS IT ? 
Van-Daaz is a member in good standing of the Better Business Bureau (scroll down their linked page for our local chapter's telephone number), adheres in full to the Bureau's strict code of ethics and to its arbitration mechanism.
Celebrating
its seventh (!) year on the Net and being one of its first diamond
companies, Van-Daaz has the
Net leading consumer protection organization, The
Public Eye, awarded it the privilege of affixing their prestigious
"Platinum Certified Safe Shopping Site" seal on our site. You may click on their
seal to get or file a report on us.
Van-Daaz is also a "Gomez Certified Merchant"
--a prestigious, internationally acclaimed accreditation and certification program
which is tough to join...
Those four hard-to-gain/easy-to-loose affiliations with not a single complaint or arbitration case launched or registered on file are your guarantee of performance and most effective enforcement recourse. Our uninterrupted Web-presence seniority (since 1995) is yet another testimony to our customers satisfaction and to our success as a viable and reliable Web-commerce.
(You may also wish to read these testimonials...).
Van-Daaz is listed in the Jewelers Board of Trade's "Red Book" as a credit-worthy member of the industry. All Van-Daaz's American customers are serviced, carry out their payment routine and are supplied, all, entirely from within the USA with no extra delays or charges and no trans-border aspects.
To ensure that the concerns of our clients are met to the fullest Van-Daaz employs the inspection, packaging and shipping services of several independent companies, including a reputed international diamond processing company based in New-York City and Antwerp Belgium, and a warehousing and freight-forwarding company based in St. Albans VT. (in business since 1919, with US government bonded facilities), all having no arm's-length dealing with Van-Daaz or its personnel, and following strict inspection, verification, documentation, and secure packaging measures. Van-Daaz has been a pioneering on-line dealership using such external extra security measure which adds an additional level of control for your full satisfaction and complete elimination of shipment errors.
References by satisfied Van-Daaz's Internet customers are available upon request.
Your purchase is safe and
guaranteed not only because of Van-Daaz's reputation but, also, for a lot more:
The choice of large national scale grading lab is your ultimate in guarantee
of impartiality. By being detached from local businesses, by grading large
volumes of gems and by not being themselves gem vendors-- the lab is indifferent
to the grading results as determinants of the diamond value and invulnerable
to pressures by any individual submitting dealer (which cannot always be said
about in-house or small local grading labs; Notice also that it had been the
GIA that had introduced to the trade the very grading system and terminology
now used and accepted by virtually all), and the AGS labs that have revolutionized
the trade with their addition of the category "Ideal" to the grading
of qualifying ideal-cut diamonds.
During 7 days from YOUR receipt of the merchandise Van-Daaz extends a No Hassle Money Back Guarantee-- No questions asked; As all our diamonds are graded by the GIA, AGS, EGL or (rarely--) the most reputable European lab-- the HRD of Antwerp; all need to be done upon receipt of your diamond is to establish a match between the original certificate that accompanies the shipped diamond and the diamond itself. Match establishment is a procedure that takes sheer minutes and is carried out for a low or at no charge at all, by most experienced professionals, jewelers or gemologists.
Remember that longer guarantees (some dealers offer a 30-day guarantee--and beyond...) are not necessarilyworking in your favor: In most cases your diamond is still uninsured and a longer guarantee tends to lead to postponed verification and to affecting numerous trips in which the diamond is shuttled, changing hands, pockets, locations and surroundings--the ideal circumstances for misplacements of this tiny & precious item, its loss, incurred damages to it or mistaken exchange. Misplacement in one's own premises or pockets are also a risk when diamonds are carried and/or stored by untrained individuals, such as...the average consumer... For an examination that takes few minutes-- your 7 day guarantee is truly the best... longer guarantees border on the gimmick and irresponsible. Still, on occasion, and due to clients special circumstances and needs--we do extend the period of our guarantee.
This guarantee is based on a 'net' period: FROM YOUR DATE OF RECEIPT TO THE DATE OF YOUR SHIPMENT-BACK TO US; In other words-- the guarantee period is the full 7-day period in which the diamond is in your possession (some dealers offer it from the time of 'sale'--your payment date...).
*Certain limitation apply. This guarantee is not applicable to lay-away diamonds or diamonds viewed and picked up in person by the client and/or the client's proxies. Incurred S&H costs are deducted from refund.
(Notice that ring settings are covered only against manufacturing defects once they are made to measure)
In order to guarantee that you receive the stone of the exact characteristics ordered by you great care and caution are exercised by Van-Daaz personnel and shipping department in the process of inspecting, preparing documenting and examining the item shipped to you.
Each stage of the process is controlled through strict packing and shipping attestations and documentation: your diamond is documented and attested to be properly placed in the sealed package shipped to you. Variety of security measures to guarantee the authenticity of your diamond are also put into place.
Inspired by the traditions of trust and honesty characteristic of the diamond trade in its cradle -land of old Flanders Van-Daaz is committed to its goal of offering honest and straight-forward value, guarantees, service and information to diamond buyers. This Van-Daaz tradition is your best warranty !
e-commerce platform:
A.D.
VAN-DAAZ e-nterprises
1255 Phillips Square Suite 803,
(By appointment only)
Montreal, Qc. H3B 3E9
CANADA
Tel.: (514) 284-1989 1-800 number reserved strictly for customer support
Diamonds R4U Offices are
located at:
1802 N. Carson St., Suite 212-2325
Carson City, NV, 89701
US Depot located at:
178 West Service Rd.
Champlain NY 12919
Related documents with complimentary
information: About
Van-Daaz, and
Customer Service.
Back to our main menu
All material in all linked Van-Daaz documents is © 1995, 1997, 1998, 1999, 2000, 2001, 2002 Van-Daaz. The labels Van-Daaz, Diamonds R4U (or <><>R4U!), @#1<><>! or @*<><>! or @<><>! or @#1 Diamonds! or @ Diamonds are all ™ 1995, 1996,1997, 1998, 1999, 2000, 2001