Van-Daaz is a member in good standing of the Better Business Bureau (scroll down their linked page for our local chapter's telephone number), adheres in full to the Bureau's strict code of ethics and to its arbitration mechanism. Celebrating its fifth year on the Net and being one of its first diamond companies Van-Daaz has also a voluntarily rated site with the WebWatchdog, passing their rigorous inclusion criteria and inquiries with customers and business contacts, and is subject also to their dispute arbitration mechanism.
Another Net consumer protection organization, The
Public Eye, has also awarded us the privilege of affixing their prestigious
"Platinum Certified Safe Shopping Site" seal on our site.
You may click on their seal to get or file a report on us. Those three hard-to-gain/easy-to-loose affiliations with not a single complaint or arbitration case launched or registered on file are your guarantee of performance and most effective enforcement recourse. Our uninterrupted Web-presence seniority (since 1995) is yet another testimony to our customers satisfaction and to our success as a viable and reliable Web-commerce.(You may also wish to read these testimonials...).
Van-Daaz is listed in the Jewelers Board of Trade's "Red Book" as a credit-worthy member of the industry. Van-Daaz US corporation is now another planned pilot project to be implemented via incorporation under the laws of the State of New-York with its corporate head office in Plattsburgh NY
With the realization that the bulk of Van-Daaz's sales are within the USA a Liaison has been established in New York City with a local reputable broker to look after diamond sourcing within the USA. Van-Daaz has become the main marketing arm of large New York based diamond sources. All Van-Daaz's American customers are serviced and supplied from within the USA at no extra delays or charges due to trans-border transactions.
To ensure that the concerns of our clients are met to the fullest Van-Daaz employs the packaging and shipping services of an independent warehousing and freight-forwarding company, based in St. Albans VT. (in business since 1919, with US government bonded facilities) that has no arm's-length dealing with Van-Daaz or its personnel, following strict inspection and security measures. It is the only on-line dealership using such extra security measure which adds an additional level of inspection, verification and control for your full satisfaction and complete elimination of shipment errors.
References by satisfied Van-Daaz's Internet customers are available upon request.
Your purchase is safe and guaranteed not only because of Van-Daaz's reputation but, also, for a lot more:
During 7 days from YOUR receipt of the merchandise Van-Daaz extends a No Hassle Money Back Guarantee-- No questions asked; As all our diamonds are graded by the GIA, EGL, IGI or HRD all need to be done upon receipt of your diamond is to establish a match between the original certificate that accompanies the shipped diamond and the diamond itself. Match establishment is a procedure that takes sheer minutes and is carried out for a low or at no charge at all, by most experienced professionals, jewelers or gemologists.
Remember that longer guarantees (some dealers offer a 30-day guarantee--and beyond...) are not necessarily in your favor: In most cases your diamond is still uninsured and a longer guarantee tends to lead to postponed verification and to affecting numerous trips in which the diamond is shuttled, changing hands, pockets, locations and surroundings--the ideal circumstances for misplacements of this tiny & precious item, its loss, incurred damages to it or mistaken exchange. Misplacement in one's own premises or pockets are also a risk when diamonds are carried and/or stored by untrained individuals, such as...the average consumer... For an examination that takes few minutes-- your 7 day guarantee is truly the best... longer guarantees border on the gimmick and irresponsible. Still, on occasion, and due to clients special circumstances and needs--we do extend the period of our guarantee.
This guarantee is based on a 'net' period: FROM YOUR DATE OF RECEIPT TO THE DATE OF YOUR SHIPMENT-BACK TO US; In other words-- the guarantee period is the full 7-day period in which the diamond is in your possession (some dealers offer it from the time of 'sale'--your payment date...).
*Certain limitation apply. This guarantee is not applicable to lay-away diamonds or diamonds viewed and picked up in person by the client and/or the client's proxies. Incurred S&H costs are deducted from refund.
(Notice that ring settings are covered only against manufacturing defects once they are made to measure; Retail customers and jewelers-please call for your guarantee terms)
In order to guarantee that you receive the stone of the exact characteristics ordered by you great care and caution are exercised by Van-Daaz personnel and shipping department in the process of inspecting, preparing documenting and examining the item shipped to you.
Each stage of the process is controlled through strict packing and shipping attestations and documentation: your diamond is documented and attested to be properly placed in the sealed package shipped to you. Each diamond above a particular weight is carefully "fingerprinted": it is mapped with respect to its unique characteristics and the mapping document is kept with your file in our office. Variety of other security measures to guarantee the authenticity of your diamond are also put into place.
Inspired by the traditions of trust and honesty characteristic of the diamond trade in its cradle -land of old Flanders Van-Daaz is committed to its goal of offering honest and straight-forward value, guarantees, service and information to diamond buyers. This Van-Daaz tradition is your best warranty !
Head Office: A.D.
The Diamond People
3575 St.-Lawrence Blvd.
The Balfour Building Suite 811,
(By appointment only)
Montreal, Qc. H2X 2T7
Tel.: (514) 284-1989 1-800 number reserved strictly for customer support
Diamonds R4U Offices are located at:
1802 N. Carson St., Suite 212-2325
Carson City, NV, 89701
US Depot located at:
178 West Service Rd.
Champlain NY 12919
Related documents with complimentary information:
About Van-Daaz, and
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Related documents with complimentary information: About Van-Daaz, and Customer Service.
All material in all linked Van-Daaz documents is © 1995, 1997, 1998, 1999 Van-Daaz. The labels Van-Daaz, @#1<><>! or @*<><>! or <><>R4U! or @<><>! or @#1 Diamonds! or @ Diamonds are all (TM) 1995, 1997, 1998, 1999